At One Hour Heating & Air, we are dedicated to safeguarding the privacy and security of your personal information. This Privacy Policy outlines the methods by which we collect, use, store, and protect the information you provide to us, including data collected for text messaging purposes.
Information We Collect
We may collect the following categories of personal information to facilitate communication with you, including delivering text messages:
- Mobile Phone Number: Your mobile phone number is collected for the purpose of sending you promotional messages, service updates, and other communications related to our products and services.
- Name (Optional): We may collect your name to personalize our communications and enhance your overall customer experience.
Use of Information
The information we collect from you is used for the following purposes:
- Promotional Communications: We use your mobile phone number to send you promotional offers, service updates, and other relevant information about our products and services.
- Customer Experience Enhancement: The information collected helps us customize our communications and improve our service offerings to better meet your needs.
- Legal Compliance: We may also process your personal information to comply with applicable legal, regulatory, or administrative obligations.
Data Security
We implement appropriate technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These safeguards are continuously updated to ensure the ongoing security and confidentiality of your data.
Data Sharing
We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your information with trusted service providers who assist us in operating our business, delivering services, or communicating with you. Any third-party data sharing is subject to confidentiality agreements and strict data protection protocols.
Opt-Out Mechanism
You have the right to withdraw your consent to receive promotional messages at any time. To unsubscribe, simply reply STOP to any message you receive from us. Please note that while you will no longer receive promotional messages, you may still receive essential transactional or account-related communications such as maintenance reminders or appointment confirmations.
SMS Messaging Terms and Conditions
To receive SMS messages (texts), you must have a wireless device of your own that is subscribed to 2-way messaging services from your wireless carrier. Carrier traffic may result in delayed or undelivered messages. Text messages to you are at no cost, but your wireless carrier may charge you standard messaging fees or taxes for each message you send or receive, depending on your wireless subscription plan.
If you purchase a product or service from a member of our family of companies, that brand will provide you with related informational and transactional information by phone, email or SMS messaging (text). These communications may contain maintenance information, appointment schedules or other reminders related to your use of the product or service. You can select your preferred methods of communication for this information.
Your mobile phone number or your consent to SMS / texting will not be shared with third parties seeking to market to you. You may reply STOP at any time to cease marketing texts from a brand to which you previously consented. Please note that you cannot opt out of receiving important messages such as maintenance and appointment information.
For questions or help with any text messages you receive, please reply HELP to the message, contact us at contact@onehoursd.com for the United States and for Canada.
Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or the processing of your personal information, please contact us at contact@onehoursd.com.
By providing your mobile phone number and opting in to receive messages, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.
